Prestige Private Spa Suite with Turkish Bath, Sauna, Home Cinema & Massage Chair

1. Definitions

In this document, the following expressions, whether singular or plural, shall have the meanings specified below:
“Facility”: the accommodation facility identified on the website 4starbologna.com, located in Bologna, Italy.
“Guest”: the individual or legal entity making a reservation and staying at the Facility.
“Reservation”: the booking request confirmed by the Facility according to the procedures indicated on the website.
“Rate”: the price applied for the room and any additional services indicated at the time of booking.
“Online check-in”: the digital registration procedure of the Guest prior to arrival.
“Access code” or “personal code”: the code sent by email allowing autonomous entry into the Facility.
“Tourist tax”: the municipal tax imposed by the City of Bologna, to be paid by the Guest in accordance with applicable laws.

2. Subject of the contract

2.1. These terms govern the relationship between the Facility and the Guest from the confirmation of the Reservation until check-out.
2.2. The Reservation confirmation is a necessary condition for the accommodation contract to be considered concluded.
2.3. The contract concerns only the accommodation service and any ancillary services expressly indicated at the time of booking.

3. Rates, payment and guarantee

3.1. Rates are in euros and are those indicated at the time of Reservation confirmation.
3.2. Payment may be made by credit/debit card, Nexi, or bank transfer in advance, within the terms specified at confirmation.
3.3. For bank transfers, proof of payment must be sent to [email protected]
. Failure to provide proof within the stated period may result in cancellation of the Reservation and loss of any deposit.
3.4. If a credit card is requested as a guarantee, the Facility may retain the card details solely for security purposes, without pre-authorization unless otherwise indicated.
3.5. Rates do not include the tourist tax, which will be charged separately according to the regulations of the City of Bologna.

4. Check-in, access and check-out

4.1. Rooms are available from 3:00 p.m. on the day of arrival. Early check-in is subject to availability and possible extra charges.
4.2. Check-out must be completed by 11:00 a.m. Late check-out is also subject to availability and additional costs.
4.3. Access to the Facility is autonomous: after online check-in, the Guest will receive detailed instructions and a personal access code by email.
4.4. The Guest agrees to use the access code correctly. The Facility shall not be liable for service issues arising from misuse or negligence.

5. Modification, cancellation and no-show

5.1. Cancellation and modification terms are shown in the selected rate plan.
5.2. In general:
– Free cancellations within the indicated deadline: full refund or no charge.
– Cancellations after the deadline: total amount charged (or as per rate plan).
– No-show: total amount charged.
5.3. No refund shall be due for early departure unless otherwise agreed in writing.
5.4. The Facility reserves the right to terminate the contract and retain all amounts paid if the Guest violates one or more clauses of this document or internal rules.

6. House rules, liability and damages

6.1. Pets are not allowed.
6.2. The Facility is non-smoking. Smoking is prohibited in rooms, bathrooms, and common areas; violation may incur cleaning or sanitization fees.
6.3. Unregistered guests, parties or unauthorized events are not permitted.
6.4. The Guest is liable for proper use of furnishings and equipment. Any damage or loss will be charged to the Guest.
6.5. The Facility is not responsible for valuables left unattended. Guests are encouraged to use the safe or keep valuables with them.
6.6. In emergencies (fire, alarm, danger), the Guest must follow Facility and authority instructions; failure to comply may lead to eviction.

7. Cleaning, linen and additional services

7.1. The rate includes final cleaning and linen change as specified in the room description.
7.2. Additional cleaning or linen changes may incur extra costs, communicated in advance.
7.3. Optional services (e.g. breakfast, late check-out, bike rental, transfers) are not always included and, if requested, will be charged separately.

8. Tourist tax

8.1. The tourist tax is not included in the room rate unless otherwise stated.
8.2. The tax will be charged during the online check-in process or at the Facility’s office, in accordance with current municipal regulations.
8.3. Any changes to local legislation will automatically apply to the Guest.

9. Data protection (Privacy)

9.1. The Facility ensures processing of personal data in compliance with EU Regulation 2016/679 (GDPR).
9.2. Data provided during reservation and check-in are used for booking management, access control, assistance, and operational communication.
9.3. Guests may exercise their rights to access, rectify, erase, limit, or transfer their data.
9.4. Common areas may be monitored by CCTV for safety and property protection, in compliance with privacy laws.

10. Force majeure and unforeseeable events

10.1. Neither party shall be liable for failure to perform obligations caused by events beyond reasonable control, including natural disasters, strikes, pandemics, or public authority orders.
10.2. In such cases, the Facility will make reasonable efforts to offer an alternative solution, but no refund is provided.

11. Offer modifications and overbooking

11.1. The Facility may, for technical or operational reasons, assign an equivalent or superior room.
11.2. In case of overbooking, the Facility will offer an alternative accommodation or refund the amount paid.

12. Complaints and assistance

12.1. Complaints can be sent to [email protected]
.
12.2. The Facility will reply within a reasonable time (normally within 14 working days).
12.3. Guests are encouraged to seek an amicable settlement before taking legal action.

13. Governing law and jurisdiction

13.1. These conditions are governed by Italian law.
13.2. The competent court is in Bologna, Italy.

14. Acceptance of terms

By confirming the reservation, the Guest acknowledges having read, understood and accepted these General Terms and Conditions and the Facility’s internal rules.